Shipping Policy

At Brain Dead (wearebraindead.us), we are committed to processing and delivering your orders as quickly and securely as possible. Please review our shipping practices below to understand our processing times, delivery estimates, and carrier policies.

1. Order Processing Time

  • Standard Processing: All orders are processed and shipped within 2 to 4 business days (excluding weekends and US national holidays) after receiving your order confirmation email.
  • High Volume & Drop Days: During exclusive limited-edition drops, sales, or holiday seasons, processing times may be extended up to 5-7 business days due to high order volume. We appreciate your patience during these periods.
  • You will receive another notification email with your tracking number once your order has officially shipped.

2. Domestic Shipping Rates and Estimates (United States)

We ship nationwide across the US using reliable carriers such as USPS and UPS. Shipping charges for your order will be calculated and displayed at checkout based on the weight of your package and the destination address.

  • Standard Shipping: 3 to 7 business days.
  • Expedited Shipping: 2 to 3 business days (if selected and available at checkout).

Please note that delivery delays can occasionally occur with carriers, which are outside of our control.

3. International Shipping

We currently offer international shipping to select countries. If your country is not available at checkout, please contact our support team.

  • Delivery Timeframes: International orders typically take between 7 to 21 business days to arrive, depending on the destination country’s customs process and local postal service.
  • Duties, Taxes, and Customs: Brain Dead is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.). Orders are shipped DDU (Delivered Duty Unpaid). If a package is refused by the customer due to unpaid customs fees, it will be abandoned, and we will not be able to issue a refund.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active in the carrier’s system.

If you haven’t received your order within the estimated delivery timeframe, please contact us at support@wearebraindead.us with your name and order number, and we will look into it for you.

5. Incomplete or Incorrect Addresses

Customers are fully responsible for providing the correct shipping address at checkout.

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.
  • If you notice a mistake in your shipping address after placing an order, please email us immediately. We will do our best to update it, but we cannot guarantee changes if the order has already entered the fulfillment process.

6. Lost, Stolen, or Damaged Packages

Once a package is handed over to the carrier (USPS, UPS, etc.) and the tracking status is updated to “In Transit” or “Delivered,” Brain Dead Amusements, LLC is no longer liable for the package.

  • We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
  • If your package arrives damaged, or if you suspect it has been lost in transit, please contact the shipping carrier directly to file a claim. We will gladly provide any necessary documentation to assist you with your claim.

7. Contact Us

For any further questions regarding shipping, please reach out to our team at:
Email: support@wearebraindead.us
Address: Brain Dead Amusements, LLC, 2045 Violet St. Los Angeles, CA 90021