Return & Exchange Policy

At Brain Dead (wearebraindead.us), our goal is to ensure you are completely satisfied with your purchase. We understand that sometimes a piece might not fit exactly how you wanted, which is why we offer a straightforward return and exchange process.

1. Our 14-Day Guarantee

You have 14 days from the date your order is delivered to request a return or an exchange. If 14 days have passed since your package was marked as delivered, we cannot accept the return or process an exchange.

2. Condition of Items

To be eligible for any return or exchange, the item must be in pristine, brand-new condition.

  • Items must be unworn, unwashed, and unaltered.
  • All original tags and labels must be attached exactly as they arrived.
  • Footwear must be returned in the original, undamaged shoebox. Do not use the shoebox as the outer shipping carton.
  • We reserve the right to refuse any return or exchange if the item shows signs of wear, smells of fragrance or smoke, or is covered in pet hair.

3. The Exchange Process

Because our inventory moves fast and many of our streetwear drops are highly limited, we cannot always guarantee that your desired size or color will be in stock by the time your return arrives.

Here is how we handle exchanges:

  1. Standard Exchange: Email us at support@wearebraindead.us with your Order Number and the new size/color you need. If the item is in stock, we will place it on hold for you while you ship the original item back.
  2. Store Credit (Recommended): The fastest and most secure way to exchange an item is to request a return for Store Credit. Once we receive your item, we will immediately issue you a digital gift card for the full purchase amount, which you can use to buy the correct size or a completely different item.

4. Non-Returnable & Non-Exchangeable Items

Please note that all sales are final on the following items:

  • Limited Edition Drops & Collabs (Unless defective).
  • Sale and Clearance Items.
  • Underwear, Socks, and Swimwear (For hygiene reasons).
  • Gift Cards.

5. How to Submit a Request

To start your return or exchange, please follow these steps:

  1. Email support@wearebraindead.us with your Order Number, item details, and whether you want a Return, a Size Exchange, or Store Credit.
  2. Once our support team approves the request, you will receive a Return Authorization (RA) number and shipping instructions.
  3. Pack the item securely and ship it to our US facility:

Brain Dead Amusements, LLC ATTN: Returns & Exchanges 2045 Violet St. Los Angeles, CA 90021

6. Shipping Costs

  • Customer Responsibility: Customers are responsible for the shipping costs associated with sending items back to our warehouse. We highly recommend using a trackable shipping service (like USPS or UPS) to ensure safe delivery.
  • Our Responsibility: If you are exchanging an item, Brain Dead will cover the cost of shipping the new item back to you (within the US).
  • If the exchange is due to a mistake on our part (e.g., we sent the wrong item or a defective product), we will provide a pre-paid return label.

7. Processing Time

Once your package reaches our Los Angeles warehouse, please allow 3 to 5 business days for our team to inspect the item and process your refund, store credit, or dispatch your exchange. You will receive an email confirmation as soon as the process is complete.