Refund and Returns Policy

Thank you for shopping at Brain Dead (wearebraindead.us). We take pride in the quality of our garments and want you to be fully satisfied with your purchase.

If you are not completely happy with your order, please review our return and refund policies below.

1. Return Window

We accept returns for eligible items within 14 days of the delivery date. If 14 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following strict streetwear industry standards:

  • The item must be unworn, unwashed, and in the exact same condition that you received it.
  • All original tags, labels, and packaging must be fully intact and attached.
  • Shoes/Sneakers must be returned in their original, undamaged shoebox (the shoebox itself cannot be used as the shipping box).
  • Any item that smells of smoke, cologne, or shows signs of wear will be immediately rejected and sent back to you at your expense.

3. Non-Returnable Items (Final Sale)

Certain items are strictly exempt from being returned. These include:

  • Limited Edition Drops & Collaborations: Due to high demand and exclusivity, these items are final sale.
  • Discounted / Sale Items: Any item purchased at a discount or during a promotional sale period.
  • Intimates & Accessories: Underwear, socks, swimwear, and hats cannot be returned for hygiene reasons.
  • Gift Cards.

4. How to Initiate a Return

To start a return, please contact our support team at support@wearebraindead.us with:

  1. Your full name.
  2. Your Order Number.
  3. The name of the item(s) you wish to return.
  4. A brief reason for the return.

Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your package to our US facility:

Brain Dead Amusements, LLC ATTN: Returns Dept. 2045 Violet St. Los Angeles, CA 90021

Please do not send your purchase back to the manufacturer or ship it without an RMA number.

5. Shipping Costs for Returns

  • Customer Responsibility: You will be responsible for paying for your own shipping costs when returning an item. Original shipping costs are non-refundable.
  • Tracked Shipping Required: If you are shipping an item over $75, you must use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost in transit by the carrier.

6. Refunds Process

Once your return is received and inspected at our Los Angeles warehouse, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.
  • Rejected: If rejected due to signs of wear or missing tags, the item will be shipped back to you.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at support@wearebraindead.us.

8. Exchanges

Due to the fast-moving nature of our inventory and limited stock, we do not offer direct exchanges. If you need a different size or color, the fastest way to ensure you get what you want is to return the item you have (if eligible) and make a separate purchase for the new item.

9. Defective, Damaged, or Incorrect Items

We carefully inspect all items before dispatch. However, if you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at support@wearebraindead.us with clear photos of the defect and your order number. We will cover the return shipping costs for defective items and arrange for a replacement or a full refund immediately.

Yeh copy direct conversion aur legal protection dono ke liye optimized hai. Agar kisi specific policy (jaise exchange window) ko thoda change karna ho, toh aap text block mein easily edit kar sakte hain.